Onsite Lead Legal Intake & Client Experience Manager

Addison Group; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking an experienced Intake Manager in Chicago to lead the client intake function for a specialized law firm handling sensitive medical matters. This hands-on role combines team leadership, client communications, lead management, documentation, medical-record coordination, and follow-up to ensure a positive client experience.

The ideal candidate will have prior legal intake experience, strong organizational skills, empathy, and the ability to supervise staff while streamlining

Qualifications

• Legal intake experience required or highly comparable client-intake background.
• Strong leadership and team-management skills.
• Excellent client communication and empathy in sensitive matters.

Responsibilities

• Lead day-to-day operations of the firm's client intake function and supervise intake staff.
• Manage inquiries from referrals, online channels, and other sources.
• Conduct initial conversations to gather background and case information.

Skills

Legal intake

Team leadership

Client communication

Process improvement

Empathy

Job description

Addison Group is seeking an experienced Intake Manager in Chicago to lead the client intake function for a specialized law firm handling sensitive medical matters. This hands-on role combines team leadership, client communications, lead management, documentation, medical-record coordination, and follow-up to ensure a positive client experience.

The ideal candidate will have prior legal intake experience, strong organizational skills, empathy, and the ability to supervise staff while streamlining