Intake Manager: Lead Client Intake (Onsite)

Addison Group; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Dog-friendly office

Casual dress code

Job summary

Addison Group is seeking an experienced Intake Manager for its Chicago office to lead the client intake function from inquiry to case evaluation. This hands-on leadership role requires strong organization, empathetic communication, and the ability to manage workflow and staff.

You will supervise intake staff, coordinate with attorneys and paralegals, and ensure timely, professional responses to prospective clients. The position is 100% onsite in a collaborative, dog-friendly office.

Qualifications

• Previous experience working in a legal intake department or highly comparable client-intake environment is required.
• Experience supervising employees, workflows, or an intake function.
• Strong understanding of the legal intake process and the ability to independently manage prospective matters from initial inquiry through resolution.
• Exceptional customer service and relationship-building skills.
• Excellent verbal communication skills with confidence handling a high volume of phone conversations.

Responsibilities

• Lead the day-to-day operations of the firm's client intake function and oversee supporting intake staff.
• Manage incoming prospective-client inquiries received through referrals, online channels, marketing efforts, and other sources.
• Conduct detailed initial conversations with prospective clients to gather relevant background and case information.
• Communicate professionally and compassionately with individuals and families discussing sensitive circumstances.
• Maintain accurate records of prospective matters and ensure appropriate follow-up occurs throughout each stage of the intake process.
• Coordinate and distribute required engagement documents and intake paperwork.
• Maintain organized intake files, tracking systems, and documentation to ensure prospective matters do not fall through the cracks.

Skills

Legal intake experience

Leadership

People management

Customer service

Job description

Addison Group is seeking an experienced Intake Manager for its Chicago office to lead the client intake function from inquiry to case evaluation. This hands-on leadership role requires strong organization, empathetic communication, and the ability to manage workflow and staff.

You will supervise intake staff, coordinate with attorneys and paralegals, and ensure timely, professional responses to prospective clients. The position is 100% onsite in a collaborative, dog-friendly office.