Client Experience Lead – Intake & Outreach

Bighorn Law; Peoria (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Modern Law in Peoria, AZ, seeks a Client Advocate to lead the client intake process. You will be the voice of the firm for new clients, combining customer service, sales, and leadership to guide people toward the right legal solutions.

The ideal candidate brings warmth, high energy, and genuine enthusiasm to every conversation, helping clients begin their journey toward representation with confidence.

Qualifications

• Outgoing, emotionally intelligent professional to lead the client intake process.
• Role combines customer service, sales, and leadership—helping potential clients take first steps toward legal representation.
• Voice of the firm for new clients: building trust, listening deeply, guiding people toward the right solution.

Responsibilities

• Lead the client intake process for new clients.
• Build trust with prospective clients and guide them toward appropriate legal options.
• Represent the firm in initial conversations with potential clients, conveying warmth and energy.

Skills

Customer service

Sales

Leadership

Communication

Emotional intelligence

Job description

Modern Law in Peoria, AZ, seeks a Client Advocate to lead the client intake process. You will be the voice of the firm for new clients, combining customer service, sales, and leadership to guide people toward the right legal solutions.

The ideal candidate brings warmth, high energy, and genuine enthusiasm to every conversation, helping clients begin their journey toward representation with confidence.