Client Intake Lead: Close Deals & Grow Onsite

M&A Law Firm P.C.; Schaumburg (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance stipend

Onsite gym

Incentive plan

Growth opportunities

Travel expenses covered

Job summary

M&A Law Firm, P.C. in Schaumburg seeks an Intake Coordinator to be the friendly first contact for prospective clients, handling calls, emails, and scheduling.

You will document client issues, follow up on leads, send engagement letters, collect retainers, and coordinate with attorneys while maintaining organized files in the firm’s case management system. This onsite role offers a supportive team and growth.

Qualifications

• Sales and customer service experience is required.
• Strong typing, office suite proficiency, and basic computer literacy.
• Excellent verbal and written communication skills.
• A personable, empathetic candidate who enjoys meeting people.
• Familiarity with legal processes is a plus; litigation background not required.

Responsibilities

• Be the first contact for prospective clients, showing empathy and professionalism.
• Listen to client needs, document issues, and reflect commitment to excellence.
• Follow up with leads by phone and email; send engagement letters and collect retainers.
• Answer and route inbound calls; schedule consultations and maintain case files.
• Use Law Hustle and Smoke Ball to track client interactions and maintain records.
• Collaborate with attorneys to support firm growth and client service.

Skills

Sales experience

Customer service

Typing

Office suite

Verbal and written communication

People skills

Legal industry knowledge

Education

High school diploma

Tools

Law Hustle

Smoke Ball

Case Management System

Job description

M&A Law Firm, P.C. in Schaumburg seeks an Intake Coordinator to be the friendly first contact for prospective clients, handling calls, emails, and scheduling.

You will document client issues, follow up on leads, send engagement letters, collect retainers, and coordinate with attorneys while maintaining organized files in the firm’s case management system. This onsite role offers a supportive team and growth.