Onsite Lab Instrument Liaison and Coordinator

Renovo Solutions; Malvern (Chester County); On-site; USD 45,000 - 65,000; Full time

Job summary

Renovo Solutions is seeking a Lab Liaison to own service transactions for instruments at Johnson & Johnson sites under ELIS. You will manage intake, triage, entitlement, and dispatch, ensuring proper coverage and timely execution.

The role is lab-facing, on-site, and requires strong coordination across multiple laboratories. You will build maintenance calendars, coordinate with laboratories, and escalate when needed.

Qualifications

• 2+ years of experience in laboratory operations, equipment coordination, service coordination, dispatch or a comparable coordination role.
• Experience working directly with technical or scientific staff in their own environment.
• Experience with a computerized maintenance management system (CMMS) or service management platform.
• Ability to hold multiple open items across several laboratories without losing track of any of them.
• Working knowledge of GxP requirements and laboratory documentation practice, or willingness to be trained to it.
• Comfortable working in an active laboratory environment.
• Experience in a pharmaceutical, biotechnology or research environment preferred.

Responsibilities

• Intake and triage: receive service requests from laboratory staff by any route and triage for urgency and priority.
• Entitlement and dispatch: check instrument coverage and dispatch to Renovo engineers or OEM/third parties.
• Scheduled maintenance coordination: build and maintain SM calendar and coordinate timing with lab staff.
• Vendor coordination and invoice verification: coordinate vendor visits and verify service reports match invoices.
• Laboratory relationship: maintain visible daily presence and be known by staff in assigned laboratories.
• Data and record accountability: ensure accuracy of work order data and asset status in the system of record.
• Quality, compliance and safety: meet GxP and client quality system requirements and safety policies.
• Escort and vendor hosting: escort and host OEM/third-party personnel and verify documentation before leaving site.

Skills

Laboratory coordination

Vendor coordination

Communication

Data discipline

Education

Associate or Bachelor’s degree preferred, in a scientific, technical or business discipline

Tools

CMMS / service management platform

Job description

Renovo Solutions is seeking a Lab Liaison to own service transactions for instruments at Johnson & Johnson sites under ELIS. You will manage intake, triage, entitlement, and dispatch, ensuring proper coverage and timely execution.

The role is lab-facing, on-site, and requires strong coordination across multiple laboratories. You will build maintenance calendars, coordinate with laboratories, and escalate when needed.