Onsite IT Technician - Manufacturing & Shop Floor

Helios Technologies; Buffalo Grove (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

Schultes Precision Manufacturing in Buffalo Grove, IL seeks a Help Desk Technician to provide frontline IT support for manufacturing and office staff. You will diagnose and resolve hardware and software issues, and help users with account access and basic ERP/training tasks.

This 100% onsite role requires strong communication, organization, and the ability to handle multiple tasks in a fast-paced environment. Occasional weekend work may be required. Safety PPE is required on the plant floor.

Qualifications

• 3+ years’ experience supporting desktop users.
• Strong working knowledge of Microsoft Windows and Office, with hands‑on experience troubleshooting common user issues.
• Experience supporting Microsoft 365 users, including Outlook email, Teams, account setup, and password resets.
• Knowledge of networking basics, including TCP/IP, DHCP, DNS, Wi‑Fi, and connecting devices to the network.

Responsibilities

• Provide onsite computer and network support for hardware and software problems reported by manufacturing and office users.
• Support shop-floor PCs, kiosks, thin clients, and time clocks.
• Support barcode scanners, label printers, rugged tablets, and plant Wi‑Fi.
• Provide first-line support for ERP and shop-floor application users (logins, printing, and basic issues).
• Work with Maintenance and Engineering to support PCs connected to production machines and test stands.
• Help new users set up their email accounts and passwords, and assist users with password resets and account access.
• Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations.
• Install new software applications or hardware coordinating third parties when necessary.
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Providing guidance to users on how to use software applications, operating systems, and other computer-related technologies.
• Log, track, and document support requests in the ticketing system.
• Collaborating with other IT team members to diagnose and resolve complex technical issues.
• Updating and maintaining technical documentation and knowledge base articles.
• Participate in Team meetings, providing input and suggestions.

Skills

Organizational skills

Troubleshooting

Multitasking

Communication

Confidentiality

Independent work

Critical thinking

Education

Bachelor's degree in MIS/CIS

Tools

Windows OS

Microsoft Office

Microsoft 365

Freshservice

TCP/IP networking

DHCP/DNS

Job description

Schultes Precision Manufacturing in Buffalo Grove, IL seeks a Help Desk Technician to provide frontline IT support for manufacturing and office staff. You will diagnose and resolve hardware and software issues, and help users with account access and basic ERP/training tasks.

This 100% onsite role requires strong communication, organization, and the ability to handle multiple tasks in a fast-paced environment. Occasional weekend work may be required. Safety PPE is required on the plant floor.