Site Support Tech Tier 2

Strategic Staffing Solutions, Inc.; Milwaukee (WI); On-site; USD 39,000 - 48,000; Full time

Job summary

Strategic Staffing Solutions, Inc. in Milwaukee, WI is seeking a Site Support Technician Tier 2 to provide Level 2 IT support onsite and remotely for manufacturing and business operations.

You will escalate complex issues from the Level 1 desk and help maintain uptime across shop floors, shipping, quality, and office teams. The role requires 2+ years IT support experience, strong Windows and Microsoft 365 knowledge, and solid troubleshooting, communication, and prioritization skills.

Qualifications

• 2+ years of IT support or related technical experience.
• Experience supporting manufacturing, industrial, warehouse environments.
• Strong knowledge of Windows, hardware, Microsoft Office, and ticketing systems.
• Advanced troubleshooting across systems, apps, and networks.
• Strong communication and problem-solving skills.
• Ability to manage priorities and learn new technologies.

Responsibilities

• Troubleshoot hardware, software, network, and site tech issues.
• Own escalated incidents through resolution with SLAs.
• Support Windows, Microsoft 365, endpoints, networking, servers, ERP systems.
• Assist with remote location support, deployments, and IT projects.
• Collaborate with IT and business teams; document solutions.
• Cross-train and mentor with potential progression into engineering roles.

Skills

IT support experience

Manufacturing environment experience

Windows & Office

Troubleshooting skills

Communication skills

Prioritization

Tools

Ticketing systems

ERP systems familiarity

Microsoft 365 admin tools

Job description

Job Title: Site Support Technician Tier 2
Reports To: IT Support Manager
Schedule: Full-time, Monday–Friday
Pay:$28.00 - $35.00
Location: Milwaukee, WI

Position Overview

Provide Level 2 onsite and remote IT support for manufacturing and business operations. Serve as an escalation point for the Level 1 service desk, resolving complex technical issues and supporting reliable operations across shop floors, shipping and receiving, quality, and office teams.

Key Responsibilities

• Troubleshoot hardware, software, network connectivity, and site technology issues.

• Own escalated incidents through resolution, prioritizing tickets by business impact and service-level requirements.

• Support Windows, Microsoft 365, endpoint devices, networking, servers, and ERP-related systems.

• Assist with remote location support, deployments, upgrades, infrastructure initiatives, and IT projects.

• Collaborate across IT and business teams, document solutions, and address recurring issues.

• Participate in cross-training and mentoring, with potential progression into engineering roles.

Required Qualifications

• 2+ years of IT support or related technical experience.

• Experience supporting manufacturing, industrial, warehouse, or similar environments, including safe work around production equipment.

• Strong knowledge of Windows, computer hardware, Microsoft Office, and ticketing systems.

• Advanced troubleshooting skills across systems, applications, and networks.

• Strong communication, customer service, organization, and problem-solving skills.

• Ability to manage competing priorities, work independently, and learn new technologies.

Work Environment & Physical Requirements

Work across office and manufacturing areas near active equipment, material movement, and varying noise levels. Follow site safety procedures and wear required PPE. Duties involve sitting, standing, walking, and lifting up to 25 pounds unassisted. Reasonable accommodations may be provided to support essential job functions.