Onsite IT Technician (L1–L3) – Networking & Servers

Franklin Fitch

New Jersey

On-site

USD 34,000 - 48,000

Full time

4 days ago

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Job summary

Franklin Fitch is seeking an L1–L3 IT Support Technician for an onsite role in New Jersey. The position involves working across the MSP environment and client sites, troubleshooting Windows and Microsoft 365, and supporting large enterprise IT infrastructures with hands‑on server and networking tasks.

The role emphasizes flexibility, teamwork, and the ability to operate under pressure in a fully onsite setting with no remote work option.

Qualifications

L1/L2 IT support and troubleshooting.
Windows and Microsoft 365.
Physical server infrastructure.
Enterprise networking environments.
Datacentre environments.
Networking technologies across multiple vendors.
Hands‑on infrastructure work, including racking/stacking and cable management.

Responsibilities

Provide L1/L2 technical support and troubleshooting.
Diagnose and resolve Windows and Microsoft 365 issues.
Support enterprise IT environments and infrastructure.
Perform hands-on server and networking work.
Rack and stack servers and network equipment.
Install, manage and troubleshoot physical cabling.
Work with enterprise networking equipment and infrastructure.
Assist with datacentre operations and maintenance.
Troubleshoot across a broad range of networking technologies.
Escalate more complex issues appropriately while working collaboratively with the wider technical team.
Provide support in high-pressure environments where reliability and responsiveness are important.