Remote & Onsite IT Support Technician (Level 1)
SEMPERLINC LLC
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Job summary
SEMPERLINC LLC seeks a Level 1 Technical Support specialist to install and configure hardware and software, respond to tickets, and provide remote and onsite assistance to clients in the NYC/NJ region. You will perform initial fault finding, use remote tools, and resolve issues within SLA while documenting steps taken.
Ideal candidates have strong customer service skills, solid networking knowledge, and the ability to travel to client sites as needed.
Qualifications
- Bachelor's Degree in CS or Associate Degree with two years of tech support experience.
- A+ and Net+ Certification or equivalent.
- At least 3 years of working experience in the related field.
Responsibilities
- Install and configure hardware and software.
- Respond to tickets in accordance with SLA guidelines.
- Provide remote and onsite support to end users NYC/NJ area.
- Escalate on desktop, network and server issues to maintain service levels.
- Create and document service management procedures and standards.
Skills
Education
Tools
Job description
SEMPERLINC LLC seeks a Level 1 Technical Support specialist to install and configure hardware and software, respond to tickets, and provide remote and onsite assistance to clients in the NYC/NJ region. You will perform initial fault finding, use remote tools, and resolve issues within SLA while documenting steps taken.
Ideal candidates have strong customer service skills, solid networking knowledge, and the ability to travel to client sites as needed.
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