Onsite IT Support Engineer — MSP, Client‑Facing Tech

New Charter Technologies, LLC; Denville (NJ); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company matching

Responsible Time Off Policy

Job summary

New Charter Technologies, LLC is seeking an Onsite IT Support Engineer to serve as the go-to IT resource at the client’s office in Denville, NJ. You will provide day-to-day technical support for workstations, software, and Microsoft 365 with a focus on white-glove end-user service.

The role requires 1–3 years of IT support experience, solid communication skills, and the ability to work onsite with limited supervision, collaborating with remote engineers when appropriate.

Qualifications

• 1-3 years of IT support experience (MSP or corporate preferred).
• Experience with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Understanding of basic networking concepts (Wi-Fi, VPN, DNS).
• Ability to troubleshoot hardware and software issues and provide clear user guidance.

Responsibilities

• Provide onsite IT support for users at the client’s HQ office.
• Troubleshoot Windows desktop/laptop issues, software applications, and basic networking.
• Assist with Microsoft 365 account setup, email issues, and cloud-based apps.
• Support printers, peripherals, and conference room technology.
• Handle basic network troubleshooting (Wi‑Fi, VPN, connectivity).
• Document all work in the IT ticketing system and escalate as needed.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Customer service

Communication

Problem solving

Tools

Ticketing systems

Remote support tools

Job description

New Charter Technologies, LLC is seeking an Onsite IT Support Engineer to serve as the go-to IT resource at the client’s office in Denville, NJ. You will provide day-to-day technical support for workstations, software, and Microsoft 365 with a focus on white-glove end-user service.

The role requires 1–3 years of IT support experience, solid communication skills, and the ability to work onsite with limited supervision, collaborating with remote engineers when appropriate.