Onsite IT Technician II - Hardware & User Support

LAM Lennar Associates Mgmt LLC; Irvine (CA); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Adoption assistance

Vacation and holidays

Job summary

Lennar seeks an Onsite IT Technician II to provide intermediate IT support for hardware and software issues, manage data systems, and support internal client relationships. The role involves troubleshooting, maintaining ServiceNow tickets, and assisting with equipment installations and events.

You will coordinate project tasks, respond to technical incidents, and help ensure reliable infrastructure across divisions.

Qualifications

• High school diploma or GED; relevant IT certifications preferred.
• 3–5 years of relevant IT support experience.
• Ability to lift up to 50 lbs and travel up to 25% to remote offices.

Responsibilities

• Provide advice and assistance to users to resolve hardware and software issues.
• Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service.
• Produce, update, and provide best practice support documentation.
• Provide deeper incident summaries and propose solutions.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer\'s warranties for equipment repair.
• Maintain and update ServiceNow tickets daily with accurate details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and AV needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report server downtime and LAN/WAN issues promptly.
• Perform basic LAN/WAN troubleshooting under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Skills

Troubleshooting

Communication

Problem solving

Structured work

Education

High school diploma or GED

CompTIA A+ or equivalent

Tools

ServiceNow

Job description

Lennar seeks an Onsite IT Technician II to provide intermediate IT support for hardware and software issues, manage data systems, and support internal client relationships. The role involves troubleshooting, maintaining ServiceNow tickets, and assisting with equipment installations and events.

You will coordinate project tasks, respond to technical incidents, and help ensure reliable infrastructure across divisions.