Onsite IT Technician II — Field Support Specialist

Lennar Mortgage; Miami (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Adoption assistance

Vacation time

Job summary

Lennar is seeking an Onsite IT Technician II to provide intermediate technical support for Lennar Associates at our communities and offices. You will troubleshoot hardware/software issues, manage data systems, and support internal client relationships to ensure timely, effective service.

This role requires strong communication, problem-solving, and the ability to work with minimal supervision on structured tasks; a minimum 3+ years of relevant experience is expected.

Qualifications

• High school diploma or GED required; bachelor's degree and IT certifications preferred.
• Minimum 3+ years of relevant IT support experience.
• Proven troubleshooting and issue-resolution skills.

Responsibilities

• Provide hardware and software issue resolution for Lennar Associates.
• Manage internal client relationships with complex requests and proactive communication.
• Produce, update, and provide best practice support documentation.
• Detail incident summaries and propose solutions.
• Troubleshoot workstation issues.
• Enact manufacturer warranties for equipment repair.
• Maintain ServiceNow tickets daily.
• Coordinate project plans for installing technology equipment.
• Resolve printer and copier issues.
• Coordinate technical support for meetings and events including video conferencing.
• Maintain, upgrade, install, replace hardware and software.
• Report server downtime and connectivity issues.
• Provide weekly status reports.
• Coordinate third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Skills

Troubleshooting IT issues

Communication skills

Problem solving

Structured work assignments

Education

High school diploma or GED

Bachelor’s degree or IT certifications preferred

Tools

ServiceNow

Job description

Lennar is seeking an Onsite IT Technician II to provide intermediate technical support for Lennar Associates at our communities and offices. You will troubleshoot hardware/software issues, manage data systems, and support internal client relationships to ensure timely, effective service.

This role requires strong communication, problem-solving, and the ability to work with minimal supervision on structured tasks; a minimum 3+ years of relevant experience is expected.