Service Desk Analyst

Lennar USA; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance plans including Medical, Dental, and Vision

401(k) Retirement Plan with company match

Education Assistance Program

Paid Parental Leave

Vacation and Paid Leave Policies

Job summary

Lennar USA in Miami is seeking an IT Technician I. This role focuses on providing essential technical support for Lennar Associates including troubleshooting hardware issues and maintaining data systems.

Ideal candidates will have a high school diploma with at least a year of experience in IT support and strong teamwork skills. The position offers benefits including health insurance, a 401(k) match, and vacation time.

Qualifications

• Proficient in basic troubleshooting of IT issues.
• Ability to recognize and elevate issues appropriately.
• Minimum 1+ years of experience in IT support.

Responsibilities

• Provide hardware, software, and end-user support.
• Troubleshoot and resolve computer workstation issues.
• Maintain and update service tickets with accurate details.
• Arrange and coordinate technical support for meetings.

Skills

Basic understanding of technology standards

Basic troubleshooting of IT issues

Good communication skills

Teamwork skills

Education

High school diploma or GED

Bachelor’s degree (preferred)

Relevant IT certifications (CompTIA A+ or equivalent)

Job description

IT Technician I

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Provide hardware, software, and end-user support.
• Support others by working on a variety of data management tasks.
• Help manage internal client relationships by carrying out standard requests.
• Follow best practice support documentation in resolving outstanding tickets.
• Provide basic incident resolution and escalation.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer's warranties for equipment repair.
• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report instances of server downtime and LAN/WAN connectivity issues immediately.
• Perform basic troubleshooting on LAN/WAN connectivity under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Basic understanding of technology standards.
• Ability to perform routine work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and elevate issues appropriately.
• High school diploma required or GED required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 1+ years of experience is required.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.