Onsite IT Technician I: End-User & Hardware Support

Lennar; Miami (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Education assistance program

Adoption assistance

Vacation time

Job summary

Lennar is seeking an Onsite IT Technician I to provide basic technical support across Lennar associates. You will handle hardware, software, and end-user issues, manage data tasks, and support internal client relationships.

This role emphasizes timely ticket resolution and adherence to best-practice documentation. Responsibilities include troubleshooting workstation issues, coordinating video conferencing setups, and maintaining ServiceNow tickets.

Qualifications

• Basic understanding of technology standards.
• Ability to perform routine IT work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and elevate issues appropriately.
• High school diploma required or GED; CompTIA A+ or equivalent preferred.
• Minimum 1–3 years of relevant experience.
• Physical ability to lift up to 50 lbs and travel up to 25%.

Responsibilities

• Provide hardware, software, and end-user support.
• Support data management tasks.
• Assist in managing internal client relationships and standard requests.
• Follow documented support practices to resolve tickets.
• Provide basic incident resolution and escalation.
• Troubleshoot workstation issues and enacting warranties for repair.
• Maintain ServiceNow tickets with detailed notes.
• Coordinate tech setups for meetings and events, including video conferencing and A/V needs.
• Maintain, upgrade and install hardware and software as required.
• Report server downtime and LAN/WAN issues.
• Provide weekly status reports and coordinate third-party support.

Skills

Tech basics

Troubleshooting

Communication

Teamwork

Issue escalation

Education

High school diploma or GED

CompTIA A+ or equivalent preferred

Tools

ServiceNow

Video conferencing setups

Job description

Lennar is seeking an Onsite IT Technician I to provide basic technical support across Lennar associates. You will handle hardware, software, and end-user issues, manage data tasks, and support internal client relationships.

This role emphasizes timely ticket resolution and adherence to best-practice documentation. Responsibilities include troubleshooting workstation issues, coordinating video conferencing setups, and maintaining ServiceNow tickets.