Onsite IT Team Lead: Mentorship & Incident Resolution

LEN Lennar Corporation; Irving (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Education assistance

Job summary

The Lead Onsite IT Technician at Lennar Corporation in Irving, TX provides advanced technical support and leadership for Lennar Associates, mentoring technicians and guiding complex issues to resolution.

You will coordinate with departments and vendors, maintain ServiceNow tickets, and ensure reliable computer systems, networks, and AV for meetings and events. The role requires strong communication and proactive problem solving.

Qualifications

• High school diploma or GED required; Bachelor's degree and IT certs preferred.
• Minimum 5+ years of relevant IT experience.
• Experience mentoring technicians and handling complex incidents.

Responsibilities

• Provide advanced advice, mentorship, and training to IT Technicians.
• Lead by example in adopting best practices across the IT team.
• Produce, update, and maintain best practice support documentation.
• Offer end-to-end resolution of incidents and coordinate with vendors.

Skills

Mentorship

Leadership

Troubleshooting

Communication

Education

High School Diploma or GED

Bachelor's degree and IT certifications preferred

Tools

ServiceNow

Job description

The Lead Onsite IT Technician at Lennar Corporation in Irving, TX provides advanced technical support and leadership for Lennar Associates, mentoring technicians and guiding complex issues to resolution.

You will coordinate with departments and vendors, maintain ServiceNow tickets, and ensure reliable computer systems, networks, and AV for meetings and events. The role requires strong communication and proactive problem solving.