Onsite IT Team Lead — Mentorship & Advanced Support

Lennar USA; Irving (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid parental leave

Education assistance

Job summary

Lennar is seeking a Lead Onsite IT Technician to provide advanced technical support, mentor IT staff, and lead by example across the team. You will troubleshoot complex issues, coordinate installations, and maintain critical documentation in ServiceNow.

Regular in-person work at Lennar communities and offices is required, with up to 25% travel to remote offices. 5+ years of experience and a relevant degree or certs are preferred.

Qualifications

• High school diploma or GED required; Bachelor's degree and IT certs preferred (e.g., CompTIA A+).
• Minimum 5+ years of relevant IT experience with onsite support focus.
• Strong communication, mentorship, and problem-solving skills expected.

Responsibilities

• Provide advanced advice, mentorship, and training to IT Technicians and other staff.
• Lead by example in best practices across the IT team.
• Manage internal client relationships and handle complex technical requests.
• Produce and maintain best-practice support documentation.
• Resolve incidents end-to-end and document in ServiceNow with detail.
• Coordinate project plans for installing and configuring tech across divisions.
• Resolve printer and copier issues and coordinate AV needs for meetings.
• Maintain hardware and software, report server downtime and LAN/WAN issues.
• Prepare weekly status reports and coordinate with third-party contractors.

Skills

Advanced tech standards

Installations & configurations

Troubleshooting

Communication

Mentorship

Problem solving

Change management

Education

High school diploma or GED

Bachelor’s degree (preferred)

CompTIA A+ or equivalent certifications (preferred)

Tools

ServiceNow

Job description

Lennar is seeking a Lead Onsite IT Technician to provide advanced technical support, mentor IT staff, and lead by example across the team. You will troubleshoot complex issues, coordinate installations, and maintain critical documentation in ServiceNow.

Regular in-person work at Lennar communities and offices is required, with up to 25% travel to remote offices. 5+ years of experience and a relevant degree or certs are preferred.