Services Technician

Insight Enterprises, Inc.; Ohio; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Full benefits

Job summary

Insight in Cincinnati, OH is seeking an IT Services Technician to support stockroom repair services and maintain devices with valid base images. You will follow Asset Management procedures to ensure client devices are ready for deployment.

Day-to-day responsibilities include on-site and remote hardware/software installation, troubleshooting, and responding to tickets within SLAs. Dell warranty support and certifications are part of growth opportunities at Insight.

Qualifications

• 2+ years of IT support, field service, or desktop/server support.
• Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Assist with special projects.
• Provide Dell Warranty Support on Dell laptops.
• Obtaining Dell hardware repair certifications.
• Perform on-site and remote installation, configuration, and deployment of hardware and software.
• Diagnose and resolve hardware, software, and network issues using established procedures.
• Respond to service tickets and escalations within defined service level agreements (SLAs).
• Document work is performed accurately in the service management system.

Skills

IT support

Windows/macOS

Networking basics

Hardware troubleshooting

Job description

Location: Onsite in downtown Cincinnati, OH office.

Schedule: Monday through Friday (normal business hours)

Pay: Depending on experience, the hourly pay is up to $27.00 + full benefits

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

As a IT Services Technician, you are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image. We will count on you to be responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.

Along the way, you will get to:

• Assist with special projects
• Provide Dell Warranty Support on Dell laptops
• Obtaining Dell hardware repair certifications
• Assist with new laptop deployments and return of laptops to stockPerform on-site and remote installation, configuration, and deployment of hardware and software
• Diagnose and resolve hardware, software, and network issues using established procedures
• Respond to service tickets and escalations within defined service level agreements (SLAs)
• Document work is performed accurately in the service management system

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 2+ years of experience in IT support, field service, or desktop/server technical support
• Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components
• Strong troubleshooting and problem-solving skills

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Segment:

Cloud, Developer, Technician, Cyber Security, Technical Support, Technology, Security

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,