Onsite Integration Lab Technician (IT Hardware & Imaging)

Insight Enterprises, Inc.; Fort Worth (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Insight is seeking an Integration Lab Service Technician to perform configuration, repair, testing and servicing on IT devices and peripherals. This fully onsite role in Fort Worth, TX requires hands-on hardware troubleshooting, software image deployment and asset management within a fast-paced lab environment.

You will use SAP and Excel for order processing, coordinate with Lab Management, and ensure accurate documentation for billing and warranty compliance.

Qualifications

• Bachelor's degree or 2 years related experience; PC, messaging and server software experience required.
• LAN/WAN knowledge; basic scripting a plus.
• Windows OS expertise with vendor diagnostics and imaging tools.
• Minimum 1 year hardware troubleshooting including laptops/desktops for Tier One vendors.
• Familiarity with vendor websites for updates; experience with Tier One products (IBM/Compaq/HP/Toshiba).
• A+ certification and at least one vendor hardware certification required; 1 year bench/on-site experience.

Responsibilities

• Deploy images and customize software per work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Lab Management with daily/weekly productivity reports.
• Navigate SAP and Excel for order processing.
• Maintain and protect Insight assets and property.

Skills

Windows OS

Hardware troubleshooting

Troubleshooting

Education

Bachelor's degree OR 2 years related experience

A+ certification

Vendor hardware certifications

Tools

SAP

Excel

Ghost imaging

MDT/SCCM imaging

Job description

Insight is seeking an Integration Lab Service Technician to perform configuration, repair, testing and servicing on IT devices and peripherals. This fully onsite role in Fort Worth, TX requires hands-on hardware troubleshooting, software image deployment and asset management within a fast-paced lab environment.

You will use SAP and Excel for order processing, coordinate with Lab Management, and ensure accurate documentation for billing and warranty compliance.