Onsite IT Technician — Frontline User Support (Hampton)

Endurance IT Services; Hampton (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Health Insurance

Vision & Dental

Life Insurance

401K Participation & Match

Job summary

Endurance IT Services is seeking a customer-focused IT Technician to provide frontline technical support for end users on site in Hampton, VA. The role covers troubleshooting hardware, software, and network issues while delivering excellent customer service.

The 2pm-11pm shift and 100% onsite arrangement in Hampton, VA offer hands-on experience across office, classroom, labs, and other user environments. A strong ticketing trail and documentation practice are essential for success.

Qualifications

• Associate degree or equivalent required in IT/CS.
• Experience in help desk or desktop support.
• Knowledge of Windows, Microsoft 365, hardware, printers, and basic networking.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 support via phone, remote access, walk-up, and onsite assistance.
• Troubleshoot computers, operating systems, software, printers, peripherals, and network connectivity.
• Respond to Help Desk incidents and service requests, documenting resolutions and escalating issues when necessary.
• Install, configure, deploy, and support approved hardware and software solutions.
• Assist users with account access, password resets, authentication, and connectivity issues.
• Support technology needs across offices, classrooms, labs, and other user environments.
• Maintain accurate asset inventory records and assist with equipment deployments, refreshes, and replacements.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with internal IT teams on projects, deployments, and service improvement initiatives.
• Follow established IT, cybersecurity, and data protection policies while delivering exceptional customer service.

Skills

Windows OS

Microsoft 365

Hardware

Printers

Networking basics

Troubleshooting

Customer service

Communication

Organization

Documentation

Teamwork

Education

Associate degree in IT/CS

Bachelor's degree in IT/CS

Tools

ITSM platforms

Ticketing systems

Job description

Endurance IT Services is seeking a customer-focused IT Technician to provide frontline technical support for end users on site in Hampton, VA. The role covers troubleshooting hardware, software, and network issues while delivering excellent customer service.

The 2pm-11pm shift and 100% onsite arrangement in Hampton, VA offer hands-on experience across office, classroom, labs, and other user environments. A strong ticketing trail and documentation practice are essential for success.