Information Technology Technician

Endurance IT Services; Hampton (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

Health Insurance

Life Insurance

Job summary

Endurance IT Services is seeking a customer-focused IT Technician to provide frontline technical support to end users in Hampton, VA. The role involves troubleshooting hardware, software, and network issues while delivering exceptional customer service.

The position is 100% onsite with a 2pm-11pm shift. You will handle ticketing, asset management, and collaboration with IT teams to improve service delivery and cybersecurity practices. A relevant degree or equivalent experience is required.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Working knowledge of Windows operating systems, Microsoft 365, computer hardware, printers, peripherals, and basic networking concepts.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Ability to prioritize workload, document technical issues, and work independently or collaboratively within a team environment.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, remote access, walk-up, and onsite assistance.
• Troubleshoot and resolve issues related to computers, operating systems, software, printers, peripherals, and network connectivity.
• Respond to Help Desk incidents and service requests, documenting resolutions and escalating issues when necessary.
• Install, configure, deploy, and support approved hardware and software solutions.
• Assist users with account access, password resets, authentication, and connectivity issues.
• Support technology needs across offices, classrooms, labs, and other user environments.
• Maintain accurate asset inventory records and assist with equipment deployments, refreshes, and replacements.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with internal IT teams on projects, deployments, and service improvement initiatives.
• Follow established IT, cybersecurity, and data protection policies while delivering exceptional customer service.

Skills

Windows OS

Microsoft 365

Hardware

Printers

Networking basics

Troubleshooting

Customer service

Communication

Documentation

Education

Associate degree in IT / CS

Bachelor's degree (preferred)

Tools

ITSM platforms

Job description

Endurance IT Services is seeking a customer-focused IT Technician to support one of our valued clients. In this role, you will provide frontline technical support to end users, troubleshooting hardware, software, network, and connectivity issues while delivering exceptional customer service. The ideal candidate is a motivated problem-solver who enjoys helping others and can effectively support a wide range of technology environments.

Work Arrangement: 100% onsite in Hampton, VA

Shift: 2pm-11pm

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, remote access, walk-up, and onsite assistance.
• Troubleshoot and resolve issues related to computers, operating systems, software, printers, peripherals, and network connectivity.
• Respond to Help Desk incidents and service requests, documenting resolutions and escalating issues when necessary.
• Install, configure, deploy, and support approved hardware and software solutions.
• Assist users with account access, password resets, authentication, and connectivity issues.
• Support technology needs across offices, classrooms, labs, and other user environments.
• Maintain accurate asset inventory records and assist with equipment deployments, refreshes, and replacements.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with internal IT teams on projects, deployments, and service improvement initiatives.
• Follow established IT, cybersecurity, and data protection policies while delivering exceptional customer service.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Working knowledge of Windows operating systems, Microsoft 365, computer hardware, printers, peripherals, and basic networking concepts.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Ability to prioritize workload, document technical issues, and work independently or collaboratively within a team environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience working in a Help Desk, Service Desk, or technical support environment.
• Experience with IT ticketing or IT Service Management (ITSM) platforms.
• CompTIA, Microsoft, ITIL, or related industry certifications.
• PTO
• Health Insurance
• Life Insurance

About Us:

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.

Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.