Onsite IT Technician for Executive Support – Contract

TEK Systems

San Antonio (TX)

On-site

USD 42,000 - 44,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Job summary

TEK Systems is seeking an IT Help Desk Technician for a contract role onsite in San Antonio, TX through the end of 2026. The position emphasizes delivering exceptional service and technical support to customers and resolving IT requests promptly.

Responsibilities include hardware installations, upgrades, and decommissioning; diagnosing issues; supporting executive staff; and maintaining incident records in the ticketing system. Strong customer service is essential.

Qualifications

Associate’s Degree preferred.
Minimum of three years’ experience in IT Customer Service preferred.
Strong knowledge of Windows and Mac operating systems and Microsoft Office Suite.
Strong knowledge of PC hardware including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices.
Basic knowledge of TCP/IP and LAN switches.
Experience supporting executive level staff; high level of customer service required.

Responsibilities

Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
Perform installations, upgrades, and decommission of IT equipment used by the workforce, including laptops, desktops, MFPs, fax machines and mobile devices.
Be familiar with and follow team policies, processes and procedures.
Provide technical support and assist IT customers in the use of hardware and software.
Resolve routine hardware and software problems using diagnostic tools; engage other departments for more complex problems.
Image and configure workstations per standard operating procedures.
Provide technical support to board members and corporate officials for provided hardware devices and software as needed.
Provide infrequent hands on support to other departments during implementations and problem resolution.
Provide timely and accurate updates to incident, request and problem management system.