Onsite IT Service Desk Technician - San Antonio

Firstday-Foundation

San Antonio (TX)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Job summary

Firstday-Foundation is seeking a customer-focused Helpdesk Specialist for a 100% on-site role in San Antonio, TX. The ideal candidate has 1–3 years of customer service or technical support experience and an Associate’s degree or equivalent in computer-related studies.

Responsibilities include handling calls, creating tickets, routing IT requests, and maintaining records to balance workloads. Excellent communication and confidentiality are required, with the ability to work independently in a

Qualifications

Associates Degree in computer-related studies or equivalent experience.
1–3 years in customer service or technical support.
Strong communication and analytical skills.
Ability to work independently in a dynamic environment.

Responsibilities

Answer all incoming helpdesk phone calls.
Create tickets and connect callers with a helpdesk technician when necessary.
Assign incoming IT requests to helpdesk technicians and maintain workload balance.
Assign incoming requests to other support groups (HR, Finance, etc).
Complete basic process requests (e.g., password resets).
Monitor for patterns indicating systemic problems and VIP issues.
Delete spam/junk/sales tickets and forward the line to on-call when needed.
Take notes on department meetings and adhere to confidentiality requirements.