IT Technician

TEK Systems; San Antonio (TX); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Job summary

TEK Systems is seeking an IT Help Desk Technician for a contract role onsite in San Antonio, TX through the end of 2026. The position emphasizes delivering exceptional service and technical support to customers and resolving IT requests promptly.

Responsibilities include hardware installations, upgrades, and decommissioning; diagnosing issues; supporting executive staff; and maintaining incident records in the ticketing system. Strong customer service is essential.

Qualifications

• Associate’s Degree preferred.
• Minimum of three years’ experience in IT Customer Service preferred.
• Strong knowledge of Windows and Mac operating systems and Microsoft Office Suite.
• Strong knowledge of PC hardware including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices.
• Basic knowledge of TCP/IP and LAN switches.
• Experience supporting executive level staff; high level of customer service required.

Responsibilities

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce, including laptops, desktops, MFPs, fax machines and mobile devices.
• Be familiar with and follow team policies, processes and procedures.
• Provide technical support and assist IT customers in the use of hardware and software.
• Resolve routine hardware and software problems using diagnostic tools; engage other departments for more complex problems.
• Image and configure workstations per standard operating procedures.
• Provide technical support to board members and corporate officials for provided hardware devices and software as needed.
• Provide infrequent hands on support to other departments during implementations and problem resolution.
• Provide timely and accurate updates to incident, request and problem management system.

Skills

Customer service

IT hardware support

Windows & Mac OS

LAN & TCP/IP

Executive support

Ticketing system

Education

Associate degree in IT

CompTIA A+

ITIL Foundations v3

Tools

Microsoft Office Suite

Job description

Duration: Contract through the end of 2026

Location: Fully onsite in San Antonio, TX

Description

The primary purpose of this job is to ensure that customers receive exceptional service and technical support. This role will assist with an IT project through the end of 2026.

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
• Be familiar with and follow team policies, processes and procedures.
• Provide technical support and assist IT customers in the use of hardware and software.
• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
• Image and configure workstations in accordance with standard operating procedures.
• Provide technical support to board members and corporate officials for provided hardware devices and software as needed.
• Provide infrequent hands on support to other departments during implementations and problem resolution.
• Provide timely and accurate updates to incident, request and problem management system.

Education and Experience

• Associate’s Degree in Information Technology or a related field is preferred.
• Minimum of three years’ of experience in IT Customer Service is preferred.
• Strong knowledge of Windows and Mac operating systems, and Microsoft Office Suite products.
• Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
• Basic knowledge of TCP/IP and LAN switches.
• Experience/ability to support executive level staff members. High level of customer service is required.

Licenses and Certifications

• CompTIA A+, ITIL Foundations V3 certifications are preferred.

Work Environment

Fully onsite in an office setting.

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability ( )}