Onsite IT Technician - San Antonio Contract through 2026

TEKsystems; San Antonio (TX); On-site; USD 28,000 - 29,000; Full time

Job summary

TEKsystems is seeking an IT Help Desk Support specialist for a contract role based in San Antonio, TX. The position runs through the end of 2026 and is fully onsite. You will assist with IT requests, perform hardware and software support, and help keep our corporate devices and networks running smoothly.

Ideal candidates have a few years of IT customer service experience, familiarity with Windows/Mac OS and Office, and a customer‑first attitude. CompTIA A+ or ITIL Foundations are nice to have.

Qualifications

• Associate's Degree preferred.
• Minimum of three years’ IT customer service experience preferred.
• Strong knowledge of Windows and Mac operating systems and Microsoft Office Suite.
• Strong knowledge of personal computer hardware (laptops, desktops, monitors, printers).
• Basic knowledge of TCP/IP and LAN switches.
• Experience supporting executive level staff preferred.

Responsibilities

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce (laptops, desktops, MFPs, fax machines, mobile devices).
• Be familiar with and follow team policies, processes and procedures.
• Provide technical support and assist IT customers in the use of hardware and software.
• Resolve routine hardware and software problems using diagnostic tools; engage other departments for complex issues.
• Image and configure workstations in accordance with SOPs.
• Provide technical support to board members and corporate officials for provided hardware and software.
• Provide infrequent hands-on support to other departments during implementations and problem resolution.
• Provide timely updates to incident, request and problem management system.

Skills

Windows & Mac OS

Microsoft Office

PC hardware

Customer service

TCP/IP basics

Education

Associate’s Degree in Information Technology or related field

CompTIA A+

ITIL Foundations V3

Tools

None

Job description

TEKsystems is seeking an IT Help Desk Support specialist for a contract role based in San Antonio, TX. The position runs through the end of 2026 and is fully onsite. You will assist with IT requests, perform hardware and software support, and help keep our corporate devices and networks running smoothly.

Ideal candidates have a few years of IT customer service experience, familiarity with Windows/Mac OS and Office, and a customer‑first attitude. CompTIA A+ or ITIL Foundations are nice to have.