L2 Tech

TechDigital Group; West Pittsburg (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

TechDigital Group is seeking an IT Infrastructure Support specialist to work on manufacturing lab and Data Center IT equipment. You will handle asset tracking, imaging, and updates, while coordinating with network and server teams to resolve high-priority incidents.

The role emphasizes GMP/GxP awareness, clean room experience, and hands-on support for scanners, printers, tablets, and other IT devices used on the production line.

Qualifications

• Familiarity with manufacturing, lab and Data Center IT equipment.
• Includes but is not limited to scanners, printers (Zebra, etc.), rugged tablets, PCs attached to test equipment.
• Advanced troubleshooting for AV devices (projectors, microphones, speakers, amplifiers, cameras, displays) and IT devices.
• Experience in GMP/GxP environments and clean room Manufacturing settings.

Responsibilities

• Familiarity with manufacturing, lab and Data Center IT equipment.
• Includes but is not limited to scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line.
• Advanced Troubleshooting for IT devices and mobility support/management to determine root causes.
• Coordinate with Network/Server teams and OEMs on high-priority issues.
• Manage Power Shutdown activities for data center devices and servers.
• Oversee IT Asset lifecycle for location/region, including asset collection, imaging, disposal, and updates.
• Provide on-demand Hands and Feet support for Technology team.
• Support printer management and vendor coordination to ensure print services continuity.

Skills

Troubleshooting

IT Asset Mgmt

Printer management

Networking basics

Job description

Top Skills Required :

• Strong troubleshooting skills for hardware, software, and OS issues
• Supported Migration/Aquisation in Pharma environment
• Highly responsive and Proactive approach impress customer.

Job Description/ Responsibilities :

Job Description/ Responsibilities

• Familiarity with manufacturing, lab and Data Center IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
• Strong focus on quality and attention to detail
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
• Advanced Microsoft skills (server support, etc.)
• Strong focus on quality and attention to detail

Additional Site requirements:

• Safety training and proper PPE and/or Lab requirements always apply
• Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
  • No systems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
• Ensure best practices are followed and understood:
  • 5S (LEAN) or similar methodology in IT rooms / Datacenter
  • Requirements to enter a clean room
    • Proper entry procedures, proper gear, etc..
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)