Onsite IT Technician - Field-Based (Boise)

CloudIT LLC; Boise (ID); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid certification training

Paid time off

Growth opportunities

Job summary

CloudIT LLC in Boise, Idaho seeks an Onsite Systems Administrator to lead hands-on hardware, software, and network support at client sites. Most days are spent on client visits with occasional service-desk escalations.

The role requires 2–4 years IT support experience, strong Windows/macOS and network troubleshooting, and relevant certifications. A valid driver’s license and ability to lift 50 lbs are required.

Qualifications

• 2 to 4 years IT support experience (field, onsite, MSP experience a plus)
• Strong troubleshooting across Windows, macOS, Microsoft 365, servers, and networks
• Solid networking fundamentals: TCP/IP, DHCP, DNS, VLANs, switching, and wireless
• CompTIA A+ or a Microsoft Fundamentals certification, plus willingness to earn an associate-level certification within first year
• Valid driver's license, clean driving record, and reliable transportation
• Excellent communication and multi-tasking in a fast-paced environment
• Able to lift 50 lbs, climb ladders, and work in tight spaces
• Networking, IT Glue, SonicWall SNSA, Fortinet FCA, Cisco CCST, VMware VCTA, or ITIL 4 Foundation certifications are a plus
• VoIP, Veeam, or structured cabling experience, or a degree in Computer Science or related field is a plus

Responsibilities

• Visit client sites daily to diagnose and resolve hardware, software, server, and network issues
• Respond to onsite emergencies like network outages and failed equipment
• Install and configure Windows and Mac workstations, servers, switches, firewalls, access points, phones, and UPS units
• Work in network closets and server rooms: cabling, rack and stack, labeling, and cleanup
• Be the onsite hands for our senior engineers, NOC, and project teams
• Explain findings to clients in plain language and keep them informed about progress
• Document work clearly in ConnectWise and IT Glue
• Mentor Tier 1 technicians and Field Specialists on site visits

Job description

CloudIT LLC in Boise, Idaho seeks an Onsite Systems Administrator to lead hands-on hardware, software, and network support at client sites. Most days are spent on client visits with occasional service-desk escalations.

The role requires 2–4 years IT support experience, strong Windows/macOS and network troubleshooting, and relevant certifications. A valid driver’s license and ability to lift 50 lbs are required.