IT Technician

DiscountMugs; Medley (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

BEL USA in Medley, FL is seeking a skilled IT Technician to support end users with hardware, software, and network issues, troubleshoot tickets, and ensure smooth day‑to‑day operations onsite.

Required: 1–2 years in a help desk or IT support role, experience with IT ticketing systems, Microsoft 365 admin center, patch management, imaging, Active Directory, and strong customer service. Fluent in Spanish is required.

Qualifications

• Strong customer service focus and ability to work under pressure
• Excellent communication and troubleshooting skills
• Ability to multi-task in a fast-paced environment
• Fluent in Spanish

Responsibilities

• Provide professional IT support to end users for hardware, software, and network issues
• Document and close tickets via email or ticketing system
• Set up computers, install software, and test network connections
• Respond to escalations from help desk and resolve desktop, printer, and device issues
• Collaborate with IT team on projects and purchases
• Occasionally work after hours and weekends on onsite support

Job description

We are seeking a highly competent IT Technician to join our dynamic Technology Team. In this role, you will be responsible for supporting end users experiencing difficulties with computer hardware, software, or supported company devices, troubleshooting technical issues to ensure smooth day-to-day operations.

Essential Job Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed.)

• Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently
• Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems
• Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems
• Respond to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners
• Handle daily technical support activities on desktop support, data network and server management
• Interact with staff on desktop problems to ensure customer satisfaction and resolution
• Ensure that tickets in the system queue are being completed in a timely manner
• Assist with and update assigned support service requests
• Collaborate with IT System and Network Manager to purchase computer items through the purchasing and supplies department
• Work on IT projects (independently or with collaboration from others)
• Occasionally work after hours and/or on weekends
• Required to be onsite
• Must be fluent in Spanish
• Perform all other duties and/or projects as assigned by a supervisor or manager

Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Education/Certification: High School Diploma or equivalent work experience may be accepted

Qualifications Required:

• 1-2 years of experience in a help desk or IT support role
• Experience with IT ticketing systems
• Strong understanding of computer hardware, software, and networking fundamentals
• Proficiency in the Microsoft 365 admin center for user and group management
• Experience with Patch Management and software updates
• Imaging experience for setting up and configuring new workstations
• Active Directory experience, including user account management and permissions
• Ability to troubleshoot tier 1 network and connectivity issues with minimal supervision
• Excellent customer service skills with a focus on resolving end-user issues efficiently
• Ability to multi-task in a fast-paced environment
• Strong organizational and prioritizing skills

Only applicants authorized to work in the U.S. need apply. BEL USA does not sponsor applicants or employees for work authorization, e.g., H-1B, or for permanent residence.

BEL USA is proud to be a certified Great Place to Work and Top Workplace!

85% of our employees think BEL is a great place to work.

Grow your career with BEL, a company that puts its people first.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.