Onsite IT Manager — Lead & Elevate Tech Support

Lennar USA; Irvine (CA); On-site; USD 138,000 - 185,000; Full time

Job summary

Lennar is hiring an Onsite IT Manager to lead a team of IT technicians across Division and Field Offices. The role focuses on delivering high-quality support, driving standardization, and aligning with enterprise IT strategies.

Candidates should bring 5+ years of leadership experience, ITIL knowledge, and strong skills in service design, budgeting, and project management. Occasional travel up to 25% is required.

Qualifications

• 5+ years of relevant experience including lead or supervisory roles.
• Bachelor’s degree or equivalent certification preferred.
• ITIL certification preferred.

Responsibilities

• Define and execute an Onsite IT support strategy that aligns with enterprise goals and supports business growth.
• Lead and manage a team of Onsite IT technicians, ensuring consistent and reliable support across Division and Field Offices.
• Drive standardization, operational excellence, and continuous improvement across all supported locations.
• Establish and track KPIs to measure performance, promote accountability, and ensure adherence to SLAs for incident resolution and service delivery.
• Provide mentorship, coaching, and development opportunities to technicians to build a high-performing team.
• Collaborate with cross-functional IT teams including Infrastructure, Security, Engineering, and Service Desk to deliver integrated solutions.
• Serve as a key execution partner for enterprise IT initiatives, ensuring successful implementation at Division and Field Office level.
• Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001.
• Act as an advocate for field needs and represent Onsite IT perspectives in planning discussions.
• Drive the creation and maintenance of operational documentation, including knowledge articles and onboarding materials.
• Champion a culture of collaboration, accountability, and customer-focused service across the team.

Skills

Team leadership

IT service design

Strategic thinking

Communication skills

Project management

Security integration

Disaster Recovery

Budgeting

Customer service focus

Education

Bachelor’s degree or equivalent certification

ITIL certification

Job description

Lennar is hiring an Onsite IT Manager to lead a team of IT technicians across Division and Field Offices. The role focuses on delivering high-quality support, driving standardization, and aligning with enterprise IT strategies.

Candidates should bring 5+ years of leadership experience, ITIL knowledge, and strong skills in service design, budgeting, and project management. Occasional travel up to 25% is required.