Onsite IT Team Lead — Advanced Support & Mentorship

Lennar; Irving (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) Company match

Paid parental leave

Education assistance

Adoption assistance

Vacation

Job summary

Lennar is seeking a Lead Onsite IT Technician in Irving, TX to provide advanced technical support, mentor junior technicians, and lead cross-department projects ensuring reliable computer systems and communications equipment.

You will coordinate with vendors and internal teams to deliver high-quality IT solutions, document procedures, and drive continuous improvements in service delivery. A strong focus on uptime and customer service is essential for success in this role.

Qualifications

• Demonstrated understanding of advanced technology standards.
• Ability to perform and supervise complex installations and configurations.
• Proficient in troubleshooting a range of IT issues.
• Excellent communication, mentorship, and problem-solving skills.
• Ability to manage change effectively and understand its impact on business functions.

Responsibilities

• Provide advanced advice, mentorship, and training to IT Technicians, guiding them in troubleshooting and resolving complex issues.
• Assist senior colleagues in managing internal client relationships, handling complex technical requests, and ensuring a high level of client satisfaction.
• Produce, update, and maintain best practice support documentation.
• Offer end-to-end resolution of incidents, including proposing and implementing improvements to prevent future occurrences.
• Troubleshoot and resolve complex hardware and software issues.
• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
• Lead the preparation and coordination of project plans for the installation and configuration of technology equipment across different divisions.
• Resolve printer and copier issues across the division.

Skills

Advanced IT standards

Troubleshooting

Mentorship

Communication

Change management

IT installations

LAN/WAN

Education

High school diploma

Bachelor’s degree or IT certifications

Tools

ServiceNow

Job description

Lennar is seeking a Lead Onsite IT Technician in Irving, TX to provide advanced technical support, mentor junior technicians, and lead cross-department projects ensuring reliable computer systems and communications equipment.

You will coordinate with vendors and internal teams to deliver high-quality IT solutions, document procedures, and drive continuous improvements in service delivery. A strong focus on uptime and customer service is essential for success in this role.