Enterprise Tech Support Team Lead – On-Site Mentorship

Island; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% covered medical, dental, and vision benefits

Discretionary Time Off (DTO)

401K with 4% company match

Paid parental leave

Daily catered lunch

24/7 access to gym facilities

Job summary

Island is seeking a Technical Support Team Lead based in Dallas to lead a local team of Technical Support Engineers. This role involves combining technical escalation, mentorship, and people management to deliver an exceptional customer experience.

The ideal candidate has strong experience in technical support for B2B SaaS and cybersecurity, and a passion for staying hands-on with technology. Excellent communication skills and leadership abilities are essential for fostering a culture of accountability and collaboration.

Qualifications

• 5+ years in a deep technical support or engineering role.
• 2–3 years of experience directly leading technical teams.
• Strong troubleshooting skills across networking and OS internals.

Responsibilities

• Lead and mentor a high-performing team of Technical Support Engineers.
• Act as the final escalation point for technical security issues.
• Monitor and optimize support KPIs.

Skills

Technical support experience

Team leadership

Troubleshooting across identity/auth and networking

Exceptional communication

Job description

Island is seeking a Technical Support Team Lead based in Dallas to lead a local team of Technical Support Engineers. This role involves combining technical escalation, mentorship, and people management to deliver an exceptional customer experience.

The ideal candidate has strong experience in technical support for B2B SaaS and cybersecurity, and a passion for staying hands-on with technology. Excellent communication skills and leadership abilities are essential for fostering a culture of accountability and collaboration.