Patient-First IT Help Desk Analyst - 1st Shift

Self Regional Healthcare

Greenwood (SC)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

Self Regional Healthcare in Greenwood, SC is seeking an IT Service Desk Analyst to provide front-line technical support for a multi-facility health system, including hospitals, clinics, and patient portals such as MyChart. The role requires strong troubleshooting, clear communication, and a commitment to delivering exceptional customer service to staff and patients.

Responsibilities include handling calls and tickets, supporting desktops, laptops, printers, mobile devices, software, and clinical

Qualifications

Associate’s degree in IT or related field preferred; equivalent work experience considered.
1-2 years in a technical support or service desk role, healthcare preferred.
Familiarity with Epic EHR and MyChart patient portal strongly preferred.
Excellent verbal and written communication with non-technical users.
Ability to troubleshoot hardware, software, and network issues.
Strong prioritization and multitasking in fast-paced settings.

Responsibilities

Respond to IT service desk inquiries from staff, clinics, and patients.
Provide first-level support for desktops, laptops, printers, mobile devices, software, and clinical systems.
Assist patients with MyChart login, setup, and password resets.
Monitor systems and escalate critical issues as needed.
Document troubleshooting steps and contribute to knowledge base.
Collaborate with IT peers to resolve incidents and service requests.
Inform IT leadership of significant incidents and trends.
Maintain accurate ticketing documentation.
Assist onboarding of new users with accounts and devices.
Perform related duties as assigned.