Onsite IT Systems Support Specialist

11400 Information Systems; United States; On-site; USD 40,000 - 63,000; Full time

Benefits offered by this job

Generous benefits package

PEAK education program

Job summary

Intermountain Health is seeking an IT Support Specialist to resolve hardware, software, networking, and conferencing issues onsite in Provo, Utah. The role emphasizes customer service, documentation, and collaboration with DTS teams and vendors.

Ideal candidates have strong problem-solving, communication, and teaching abilities, plus a Bachelor’s degree in Information Systems and relevant certifications. The position offers a 40-hour workweek with a typical daytime schedule.

Qualifications

• Strong research, organizational and analytical skills.
• Ability to teach users in a fast-paced, service-oriented environment.
• Experience solving complex, multi-disciplinary problems gracefully.
• Ability to work in a team and communicate with clients of varying technical levels.

Responsibilities

• Resolve routine and complex IT issues per ITIL processes.
• Document resolutions in the ticketing system and update knowledge base.
• Assist with on-site troubleshooting and coordinate with vendors.
• Protect enterprise security policies and monitor compliance.
• Provide frontline support for hardware, software, networking and conferencing.

Skills

Strong research skills

Analytical skills

Organizational skills

Ability to teach users

Communication skills

Education

Bachelor’s Degree in Information Systems

Tools

CompTIA A+

CompTIA Network+

MCTS

MCITP

MCDST

Job description

Intermountain Health is seeking an IT Support Specialist to resolve hardware, software, networking, and conferencing issues onsite in Provo, Utah. The role emphasizes customer service, documentation, and collaboration with DTS teams and vendors.

Ideal candidates have strong problem-solving, communication, and teaching abilities, plus a Bachelor’s degree in Information Systems and relevant certifications. The position offers a 40-hour workweek with a typical daytime schedule.