System Support-Staff

11400 Information Systems; United States; Presencial; USD 40.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous benefits package

PEAK education program

Descripción de la vacante

Intermountain Health is seeking an IT Support Specialist to resolve hardware, software, networking, and conferencing issues onsite in Provo, Utah. The role emphasizes customer service, documentation, and collaboration with DTS teams and vendors.

Ideal candidates have strong problem-solving, communication, and teaching abilities, plus a Bachelor’s degree in Information Systems and relevant certifications. The position offers a 40-hour workweek with a typical daytime schedule.

Formación

• Strong research, organizational and analytical skills.
• Ability to teach users in a fast-paced, service-oriented environment.
• Experience solving complex, multi-disciplinary problems gracefully.
• Ability to work in a team and communicate with clients of varying technical levels.

Responsabilidades

• Resolve routine and complex IT issues per ITIL processes.
• Document resolutions in the ticketing system and update knowledge base.
• Assist with on-site troubleshooting and coordinate with vendors.
• Protect enterprise security policies and monitor compliance.
• Provide frontline support for hardware, software, networking and conferencing.

Conocimientos

Strong research skills

Analytical skills

Organizational skills

Ability to teach users

Communication skills

Educación

Bachelor’s Degree in Information Systems

Herramientas

CompTIA A+

CompTIA Network+

MCTS

MCITP

MCDST

Descripción del empleo

Job Description

Provide accurate, timely, and creative solutions to Caregiver computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues. Assist and coordinate with other Intermountain, Vendors and DTS teams when on-site troubleshooting and evaluation is needed. Primarily responsible for providing direct customer support, answering questions, providing feedback, resolving customer incidents and fulfilling service requests according to Service Level Agreements. This position must also promote the mission, vision, and values of Intermountain, while abiding by service behavior standards. Must have the ability to work rotating shifts and prolonged shifts for up to 12 hours. This position is located onsite in Provo Utah. Hours: Monday through Friday. 8:00 – 5:00 This position will take call once a year. 2 years of experience is preferred.

Essential Functions

Works most tickets daily to resolves typical computer issues; while following listed procedures and responding to messages according to priority schedule. Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base. Keeps user base informed of systems changes (i.e., software/hardware upgrades, planned down times, system unavailability). Disseminates information to Digital Technology Services and caregiver base when appropriate, while updating support staff regularly on the status of projects, incidents, service requests and system changes. Supports new and existing systems while keeping abreast of technology changes. Participates as the primary agent in the setup and implementation of desktop systems, which includes, but not limited to, hardware, software, network connectivity, telecommunications and backup systems. Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.

Skills

CFS support need a combination of technical knowledge and communication skills to troubleshoot issues and guide users through solutions. Some skills that are important for CFS support include: Strong ability to diagnose and resolve technical issues, both simple and complex, while also work on complex problems and finding solutions. Proven communication skills, to clearly explain instructions to clients and colleagues with different levels of technical expertise Able to handle difficult customers with professionalism, courtesy, patience, and respect, while working well in a team environment, communicate effectively with peers, and share knowledge. Deep understanding of hardware, software, networks, and systems.

Required Qualifications

Strong research, organizational and analytical skills as well as the ability to teach users. Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner. Ability to successfully function in a fast paced, service-oriented environment.

Preferred Qualifications

Bachelor’s Degree in Information Systems 2 years of work experience in a related support field. Certifications CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST).

Physical Requirements

Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items. Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.

Location and Compensation

Location: Intermountain Health Utah Valley Hospital Work City: Provo Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $29.48 - $46.43

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.
• Actual hourly rate dependent upon experience. $29.48 - $46.43

EEO Statement

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Company Overview

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Thanks for your interest in continuing your career with our team!

Intermountain Health strives to make the application process accessible to all users.