Tech Support Intern – IT Helpdesk (On-site)

BYU Pathway; Salt Lake City (UT); On-site; USD 17,000 - 28,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints is seeking Technical Support Representatives interns to assist employees and volunteers in our Client Technical Services department in Salt Lake City, UT. This internship focuses on general technology support and customer service rather than coding.

The role emphasizes hardware/software knowledge, confidentiality, and strong communication, with 40 hours/week for about four months and on-site locations in Salt Lake City, Riverton, or West Valley.

Qualifications

• You should be currently enrolled or within one year of your graduation date from an accredited college or university.
• Internship is for current temple worthy members of the Church of Jesus Christ of Latter-day Saints.
• Technology background is desired.
• Prefer applicants with technical certifications, such as A+, Network+, etc.
• Functional knowledge of supported hardware and software including Windows and Mac platform.
• Disk wiping and disk imaging technology.
• Basic asset management practices.
• Network technologies pertaining to system connectivity and troubleshooting.
• Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service.
• Ability to maintain confidentiality.

Responsibilities

• Assist employees and volunteers with technical support and customer service.
• Support hardware and software on Windows and Mac platforms.
• Help with asset management and basic IT tasks.
• Collaborate with teams to resolve technical issues and document solutions.

Skills

Customer service

Interpersonal skills

Communication skills

Confidentiality

Prioritization

Teamwork

Education

Currently enrolled or within 1 year of graduation

Tools

Windows

Mac OS

Disk imaging

Asset management

Job description

The Church of Jesus Christ of Latter-day Saints is seeking Technical Support Representatives interns to assist employees and volunteers in our Client Technical Services department in Salt Lake City, UT. This internship focuses on general technology support and customer service rather than coding.

The role emphasizes hardware/software knowledge, confidentiality, and strong communication, with 40 hours/week for about four months and on-site locations in Salt Lake City, Riverton, or West Valley.