Onsite IT Systems Support Engineer

Apt; Lafayette (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Apt is seeking an Onsite IT Systems Support Engineer to serve as the dedicated technical resource at a client location in Lafayette. This role blends hands-on end-user support with systems administration to keep the environment stable, secure, and running smoothly.

You will manage service requests, support IT infrastructure, and perform advanced troubleshooting across Windows servers/desktops, Citrix, VMware, SQL, and networking.

Qualifications

• Associate's degree or higher in Computer Science or a related field or equivalent hands-on experience.
• Experience supporting Windows workstations and/or servers.
• Strong written and verbal communication skills in English.
• Reliable transportation to the onsite location.

Responsibilities

• Manage service requests, incidents, and problem records through a ticketing system from intake to resolution.
• Support day-to-day operations and reliability of the IT infrastructure.
• Respond to incoming support calls as needed.
• Perform advanced troubleshooting and administration of Windows desktop and server operating systems, Windows-based applications, and server roles including AD DS, DNS, DHCP, DFS, File Server, Print Server, and Terminal Server/RDS.
• Administer and troubleshoot Citrix server environments.
• Administer and troubleshoot VMware virtual infrastructure.
• Support and troubleshoot SQL and other database technologies.
• Diagnose and resolve advanced WiFi and network connectivity issues.
• Lead recurring technical meetings with stakeholders.
• Coach and provide feedback to junior team members.
• Handle additional responsibilities as business needs evolve.

Skills

Customer service

Communication

Problem solving

Prioritization

Learn quickly

Teamwork

Education

Associate's degree or higher in Computer Science or related field

Industry certification or equivalent hands-on experience

Tools

Windows Server

Windows 10/11

Active Directory

Citrix XenApp/XenDesktop

VMware

DNS/DHCP

File/Print Services

Terminal Server / RDS

SQL Server

ServiceNow ITSM

Office 365

Job description

Apt is seeking an Onsite IT Systems Support Engineer to serve as the dedicated technical resource at a client location. This role blends hands-on end-user support with systems administration, making you the trusted point of contact for keeping the environment stable, secure, and running efficiently. Strong technical ability matters, but so do the soft skills: we want someone who learns quickly, stays patient under pressure, communicates clearly with both technical and non-technical users, and can manage priorities independently.

What You Bring

• A drive to deliver standout support and continually raise the bar
• A service-first mindset that puts the user experience at the center of your work
• Enthusiasm for technology and a commitment to expanding your skills
• A proactive approach to improving processes, not just resolving tickets
• Integrity, accountability, and pride in the quality of your work

What You'll Do

• Manage service requests, incidents, and problem records through a ticketing system from intake to resolution
• Support day-to-day operations and reliability of the IT infrastructure
• Respond to incoming support calls as needed
• Perform advanced troubleshooting and administration of Windows desktop and server operating systems, Windows-based applications, and server roles including AD DS, DNS, DHCP, DFS, File Server, Print Server, and Terminal Server/RDS
• Administer and troubleshoot Citrix server environments
• Administer and troubleshoot VMware virtual infrastructure
• Support and troubleshoot SQL and other database technologies
• Diagnose and resolve advanced WiFi and network connectivity issues
• Lead recurring technical meetings with stakeholders
• Coach and provide feedback to junior team members
• Handle additional responsibilities as business needs evolve

Requirements

• Associate's degree or higher in Computer Science or a related field, an industry-recognized certification, or equivalent hands-on experience
• Experience supporting Windows workstations and/or servers
• Strong written and verbal communication skills in English
• Reliable transportation to the onsite location

Nice to Have

• 3+ years in customer-facing technical support, help desk, or call center environments
• Networking, switching, and server hardware experience
• CompTIA A+ and/or Network+ certifications
• Windows 10 and Windows 11
• Windows Server 2016 and Server 2019
• Active Directory administration
• Terminal Server / Remote Desktop Services
• Citrix XenApp and XenDesktop (Citrix Virtual Apps and Desktops)
• ServiceNow or comparable ITSM platform experience
• Microsoft Office Suite / Microsoft 365
• EDI and B2B data integration experience
• Project management or IT management experience