Systems Engineer - Dedicated

Atlas Technica LLC; Austin, Northern (TX, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Atlas Technica LLC in Austin, TX, is seeking a Systems Engineer to join the on-site Support team. This hands-on, client-facing role provides dedicated onsite IT support within a client environment and collaborates with Systems Engineers on escalations and initiatives.

The successful candidate will combine strong technical troubleshooting with excellent communication and a customer-first approach. This position is 100% onsite at the client office in Austin.

Qualifications

• 2+ years of relevant IT experience in desktop support, systems engineering, or a related technical environment.
• Strong end-user and desktop support experience across Windows, Office, desktops, laptops, and mobile devices.
• Experience supporting Microsoft 365 environments including Exchange Online, SharePoint Online, Intune, and Entra ID.
• Working knowledge of Windows Server, Active Directory, Group Policy, and related administration technologies.
• Experience with endpoint protection or threat-management solutions such as Sophos or similar.
• Basic understanding of virtualization such as VMware or Hyper-V.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, firewalls).
• Strong communication, documentation, and problem-solving skills.

Responsibilities

• Provide dedicated onsite IT support and technical assistance to client users.
• Manage and resolve support requests through the ticketing system.
• Troubleshoot end-user issues on Windows, Office, desktops, laptops, and mobile devices.
• Support Microsoft 365 environments including Exchange Online and SharePoint Online.
• Assist with systems administration across Windows Server, AD, and endpoint-management technologies.
• Troubleshoot networking, virtualization, security, and infrastructure issues within the client environment.
• Escalate complex issues and collaborate with Atlas Technica resources to resolve.
• Maintain accurate ticket notes and client environment documentation.
• Follow security standards, change-control procedures, and client policies.
• Communicate issue status and resolutions to users and stakeholders.
• Support onsite infrastructure and project activities as needed.

Skills

Desktop support

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

Security tools

Virtualization

Documentation

Tools

Sophos

VMware

Hyper-V

Exchange Online

SharePoint Online

Intune

Entra ID

Job description

Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: Austin, TX – Dedicated Onsite
Term: Full-Time, Non-Exempt

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Position Overview

We are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands‑on technical and client‑facing role providing dedicated onsite IT support within one of Atlas Technica’s client environments.

The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives.

The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer‑first approach. This position is 100% onsite at the assigned client office in Austin.

Position Responsibilities:

• Provide dedicated onsite IT support and technical assistance to client users
• Manage and resolve support requests through the organization’s ticketing system
• Troubleshoot end‑user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologies
• Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
• Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint‑management technologies
• Troubleshoot networking, virtualization, security, and infrastructure‑related issues within the assigned client environment
• Escalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolution
• Maintain accurate ticket notes, technical documentation, procedures, and client‑environment information
• Follow Atlas Technica and client security standards, documentation requirements, and strict change‑control procedures
• Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow‑up
• Support onsite infrastructure, technology initiatives, and project activities as needed

Requirements:

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
• Strong end‑user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems‑administration technologies
• Experience supporting endpoint protection or threat‑management solutions such as Sophos or similar platforms
• Basic understanding of virtualization technologies such as VMware or Hyper‑V
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
• Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
• Strong troubleshooting, organization, documentation, and problem‑solving skills