Systems Engineer - Dedicated

Atlas Technica, LLC; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Atlas Technica, LLC is seeking a Systems Engineer to join our on-site Support team in Austin, TX. This hands-on, client-facing role provides dedicated onsite IT support within one of our client environments and requires strong technical troubleshooting and clear communication.

You will work with the Atlas Technica team on escalations, maintain systems across Windows, 365, and security tools, and ensure adherence to change-control procedures.

Qualifications

• 2+ years in IT desktop support, systems engineering, or a related technical environment
• Experience with Microsoft 365 environments and endpoints
• Knowledge of Windows Server, AD, and Group Policy
• Experience with endpoint protection (Sophos or similar)
• Understanding of virtualization (VMware/Hyper-V)
• Strong networking basics (TCP/IP, DNS, DHCP)

Responsibilities

• Provide dedicated onsite IT support to client users
• Manage and resolve requests through ticketing system
• Troubleshoot Windows desktops, laptops, and mobile devices
• Support Microsoft 365 (Exchange Online, SharePoint Online, Intune, Teams, Entra ID)
• Assist with systems administration and security standards
• Escalate complex issues and collaborate with Atlas Technica resources
• Maintain accurate ticket notes and documentation
• Communicate status and follow-up to users and stakeholders
• Support onsite infrastructure and projects

Skills

End-user support

Troubleshooting

Communication skills

Documentation

Ownership

Tools

Microsoft Windows

Microsoft 365 / Office 365

Exchange Online

SharePoint Online

Microsoft Intune

Microsoft Entra ID

Windows Server

Active Directory

Group Policy

Sophos

VMware

Hyper-V

TCP/IP

DNS

DHCP

Job description

Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: Austin, TX – Dedicated Onsite
Term: Full-Time, Non-Exempt

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Position Overview

We are seeking a Systems Engineer to join our growing Support team in Austin, TX. This is a hands‑on technical and client‑facing role providing dedicated onsite IT support within one of Atlas Technica’s client environments.

The Systems Engineer will serve as an extension of the Atlas Technica Support team onsite with the client, providing direct support to users, troubleshooting technical issues, maintaining client technology environments, and collaborating with Systems Engineers, Senior Systems Engineers, and Client Technology Managers on escalations and technical initiatives.

The successful candidate will combine strong technical troubleshooting skills with excellent communication, professionalism, ownership, and a customer‑first approach. This position is 100% onsite at the assigned client office in Austin.

Position Responsibilities:

• Provide dedicated onsite IT support and technical assistance to client users
• Manage and resolve support requests through the organization’s ticketing system
• Troubleshoot end‑user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related technologies
• Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
• Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint‑management technologies
• Troubleshoot networking, virtualization, security, and infrastructure‑related issues within the assigned client environment
• Escalate complex technical issues appropriately and collaborate with other Atlas Technica technical resources through resolution
• Maintain accurate ticket notes, technical documentation, procedures, and client‑environment information
• Follow Atlas Technica and client security standards, documentation requirements, and strict change‑control procedures
• Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow‑up
• Support onsite infrastructure, technology initiatives, and project activities as needed

Requirements:

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
• Strong end‑user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems‑administration technologies
• Experience supporting endpoint protection or threat‑management solutions such as Sophos or similar platforms
• Basic understanding of virtualization technologies such as VMware or Hyper‑V
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
• Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
• Strong troubleshooting, organization, documentation, and problem‑solving skills