Onsite IT Support & Training Specialist

Harbor; Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Harbor is seeking an IT Specialist in Toledo. This full-time role supports technical needs and assists users with software and hardware issues. Candidates must have an Associates degree in computer science or communications and CompTIA A+ certification.

The IT Specialist will provide help desk support, assist with managing user accounts, and train staff in using technology. Strong problem-solving and customer service skills are essential for success in this role.

Qualifications

• Minimum of Associates degree in computer science or communications required.
• CompTIA A+ certification or comparable required.
• Comfortable training staff on software or equipment.

Responsibilities

• Respond to incoming calls and emails for help desk support.
• Assist staff with the Harbor website support.
• Train Harbor staff on IT items and technology.

Skills

Customer service skills

Technical training

Problem-solving skills

Proficiency with Windows OS

Proficiency with Office 365

Active Directory

WordPress/Web Development

Education

Associates degree in computer science or communications

CompTIA A+ certification

Bachelor’s degree preferred

Job description

Harbor is seeking an IT Specialist in Toledo. This full-time role supports technical needs and assists users with software and hardware issues. Candidates must have an Associates degree in computer science or communications and CompTIA A+ certification.

The IT Specialist will provide help desk support, assist with managing user accounts, and train staff in using technology. Strong problem-solving and customer service skills are essential for success in this role.