IT Support Specialist

FutureHire; Akron (OH); On-site; USD 14,508 - 17,856; Full time

Job summary

FutureHire is seeking an IT Support Specialist located in Akron, Ohio. The role involves providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and 1-3 years of relevant experience.

The position includes a salary of $1400 per month and opportunities for visa sponsorship for qualified candidates. We encourage women to apply as part of our commitment to diversity and equal opportunity.

Qualifications

• 1-3 years in a technical support role preferred.
• Strong knowledge of computer hardware and software.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical support to users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues.
• Install and maintain computer systems and software.
• Monitor network systems for smooth operation.

Skills

Technical support experience

Knowledge of computer hardware

Problem-solving skills

Communication skills

Job description

As an IT Support Specialist you will be responsible for providing technical assistance to computer users This includes troubleshooting hardware and software issues installing and maintaining computer systems and training users on new technologies You will also be responsible for monitoring and maintaining the companys network systems ensuring their smooth operation and quick resolution of any issues that may arise

Key Responsibilities

• Provide technical support to computer users via phone email or in person
• Troubleshoot hardware and software issues and provide timely resolutions
• Install maintain and upgrade computer systems hardware and software
• Train users on new technologies or software applications as needed
• Monitor network systems to ensure their smooth operation
• Identify and resolve any network or system related issues in a timely manner
• Work closely with other IT team members to implement new technologies or upgrades
• Maintain accurate records of all support activities using ticketing system
• Keep up-to-date with latest technology trends and advancements

Requirements

• Experience working in a technical support role 1-3 years preferred
• Strong knowledge of computer hardware operating systems and software applications
• Excellent problem-solving skills and ability to diagnose technical issues quickly
• Familiarity with networking concepts LANWAN is a plus
• Excellent communication skills verbal and written
• Ability to work well under pressure in a fast-paced environment
• Attention to detail with strong organizational skills

Salary $1400 per month

Location Akron Ohio

Visa Sponsorship Available for qualified candidates Women encouraged to apply We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender identity or expression sexual orientation national origin genetics disability or age