IT Specialist

Harbor; Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Harbor is seeking an IT Specialist in Toledo. This full-time role supports technical needs and assists users with software and hardware issues. Candidates must have an Associates degree in computer science or communications and CompTIA A+ certification.

The IT Specialist will provide help desk support, assist with managing user accounts, and train staff in using technology. Strong problem-solving and customer service skills are essential for success in this role.

Qualifications

• Minimum of Associates degree in computer science or communications required.
• CompTIA A+ certification or comparable required.
• Comfortable training staff on software or equipment.

Responsibilities

• Respond to incoming calls and emails for help desk support.
• Assist staff with the Harbor website support.
• Train Harbor staff on IT items and technology.

Skills

Customer service skills

Technical training

Problem-solving skills

Proficiency with Windows OS

Proficiency with Office 365

Active Directory

WordPress/Web Development

Education

Associates degree in computer science or communications

CompTIA A+ certification

Bachelor’s degree preferred

Job description

Overview

Harbor is seeking an IT Specialist to join our Toledo/BG team! This position supports the technical needs of Harbor’s programs, and will assist users with both software and hardware related to those programs. Position is full-time, in office, and may require working occasional weekend depending on the needs of the agency.

Qualifications

• Minimum of Associates degree required in the field of computer science or communications and CompTIA A+ certification or comparable. Bachelor’s degree preferred.
• Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.
• Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.
• Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.
• Experience with WordPress/Web Development helpful.
• Must be able to multitask, prioritize workload and be able to work well under stress and time pressure.
• Must be able to convey technical issues and material to a non-technical audience.
• Must have excellent written and interpersonal skills. Must have strong problem-solving skills.
• Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.
• Must have transportation and be willing to use personal car for job related duties.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

Essential Job Competencies / Primary Duties

• Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support.
• Assist staff with support of the Harbor website.
• Maintain accounts for Mitel phones.
• Assist in maintaining and deploying on-site hardware
• Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.
• Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.
• Assists in maintaining user accounts in Active Directory.
• Maintains understanding of Harbor’s business process workflows and the use of technology/software.
• Tests updates, customizations, and new releases of the software and technology used and supported at Harbor. Has a good understanding of Harbor’s network structure.
• Participates as an active member of the IT Team helping other team members as required.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.