Front Desk & Client Services Specialist

Harbor; Perrysburg (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Harbor in the Toledo area is seeking a front desk Support Services Specialist to provide in-person and phone-based client support across multiple locations. This full-time, first-shift role involves greeting clients, scheduling appointments, handling payments, and coordinating with internal teams to ensure timely service.

The ideal candidate will have a high school diploma, 2+ years of related office experience, strong data entry skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Responsibilities

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person; Provide any necessary follow up and ensure the client is attended to in a timely manner.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verify client information and scan updated insurance information into the client record.
• Monitor client flags for support related issues at time of visit.
• Respond to email, Teams and written requests from other depts in a timely manner.
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• May float to other locations to accommodate client or agency need.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.
• Utilizes IT system and other system software programs appropriately.
• Reaches conclusions promptly and takes definite course of action.
• Plans and organizes work for maximum effectiveness and efficiency.
• Utilizes supervision appropriately.
• Utilizes time off appropriately and consistent with Harbor policies.
• Performs other duties as assigned.

Skills

Customer service

Phone system handling

Data entry

Multi-tasking

Team player

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Harbor in the Toledo area is seeking a front desk Support Services Specialist to provide in-person and phone-based client support across multiple locations. This full-time, first-shift role involves greeting clients, scheduling appointments, handling payments, and coordinating with internal teams to ensure timely service.

The ideal candidate will have a high school diploma, 2+ years of related office experience, strong data entry skills, and proficiency with Microsoft Office.