IT Support Technician

Verigent; Dayton (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Verigent's client seeks an IT Support Technician to provide onsite technical support in Dayton, OH. You will install, configure, and maintain computers, peripherals, phones, and other IT equipment, and assist with workstation deployments and technology upgrades.

Key duties include troubleshooting hardware, software, connectivity, and basic network issues; supporting VoIP phones and telecom systems; creating and updating service tickets; and escalating complex issues to senior IT staff as needed,

Qualifications

• Experience in IT support/help desk environments.
• Proficient with Windows PCs and common peripherals.
• Familiarity with VoIP/telecom systems preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Provide onsite IT support to end users.
• Troubleshoot hardware, software, and network issues.
• Install and maintain computers, peripherals, and phones.
• Support VoIP phones and telecom systems.
• Create and manage service tickets and documentation.
• Escalate complex issues to senior staff as needed.
• Follow security requirements and safety protocols.
• Assist with other onsite IT projects as assigned.

Skills

Onsite IT support

VoIP experience

TCP/IP networking

Windows desktop support

Customer service

Troubleshooting

Job description

Salary Range:

$60-65,000 (negotiable based on experience)

Summary:

Verigent's client is seeking a motivated IT Support Technician to provide onsite technical support in Dayton, OH.

Responsibilities:

• Provide onsite technical support to end users.
• Troubleshoot and resolve hardware, software, connectivity, and basic network issues.
• Install, configure, and maintain computers, peripherals, phones, and other IT equipment.
• Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.
• Assist with workstation deployments, equipment replacements, and technology upgrades.
• Troubleshoot network connectivity, cabling, printers, and peripheral devices.
• Create, update, and maintain service tickets and technical documentation.
• Escalate complex technical issues to senior IT, network, or telecom personnel as needed.
• Follow IT procedures, security requirements, and safety protocols.
• Assist with other onsite IT and telecommunications projects as assigned.

Qualifications:

• IT support, help desk, desktop support, telecommunications, and/or VoIP experience highly preferred.
• VoIP, PBX, telecom, or telephone-system experience is a plus.
• Basic understanding of TCP/IP, networking, and troubleshooting.
• Experience supporting Windows computers and common peripherals.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.