Onsite IT Support Technician – Windows, HP/Lenovo Hardware

ManpowerGroup Global, Inc.; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Health FSA

Dependent Care FSA

Life Insurance

Short/Long Disability

Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. seeks a Customer Technical Support professional to join the IT Support Department in St. Louis, MO. You will provide internal end-user IT support, handle L1/L2 tasks, and manage incidents with ServiceNow in a fast-paced environment.

The role emphasizes high-touch, proactive problem solving and collaboration with a dynamic team, onsite on a non-remote basis, with opportunities for after-90-days flexible work arrangements.

Qualifications

• 3-5+ years of experience providing technical support in an enterprise environment.
• Proficiency in hardware troubleshooting, including HP and Lenovo devices.
• Strong knowledge of Windows 10/11 OS and Microsoft Office Suite, including Microsoft 365.
• Experience with enterprise tools such as remote support software, VPN, Active Directory, and PowerShell.
• Excellent troubleshooting skills and ability to work independently or as part of a team.

Responsibilities

• Provide internal end-user support for hardware, software, and networking solutions.
• Assist with help desk (L1) and onsite desk side (L2) support for employees onsite and remotely.
• Manage incidents and requests using ServiceNow, while also supporting tasks outside of ticketing systems.
• Deliver high-touch, white glove client support in a fast-paced environment.
• Support hardware troubleshooting, imaging, configuration, and deployment of HP and Lenovo laptops/desktops.

Skills

Hardware troubleshooting (HP/Lenovo)

Windows 10/11

Microsoft 365 / Office

General troubleshooting

End-user support

Tools

ServiceNow

Remote support software

VPN

Active Directory

PowerShell

Job description

ManpowerGroup Global, Inc. seeks a Customer Technical Support professional to join the IT Support Department in St. Louis, MO. You will provide internal end-user IT support, handle L1/L2 tasks, and manage incidents with ServiceNow in a fast-paced environment.

The role emphasizes high-touch, proactive problem solving and collaboration with a dynamic team, onsite on a non-remote basis, with opportunities for after-90-days flexible work arrangements.