Help Desk Shift Supervisor: Windows & Mac Support Lead

University-System-of-New-Hampshir; Keene (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

University System of New Hampshire's Keene campus seeks an IT Support Specialist to join the Client Services team in Enterprise Technology & Services. You will deploy, monitor, and maintain Windows and Mac devices, troubleshoot network and printing issues, manage IT assets, configure systems, and replace computers for faculty and staff.

You will deliver training and documentation, work on projects, communicate clearly with non-technical users, and assist with security, data management, and

Qualifications

• Associate degree and four years of experience, or a bachelor’s degree with two years of experience, or equivalent experience.
• Expertise in multiple IT areas (networks, configuration, security, OS, software) and Windows and Mac platforms.
• Strong customer-focused support, organization, and communication skills.

Responsibilities

• Provide on-site and remote user support for faculty and staff and coordinate with the service desk.
• Deploy, monitor, and maintain Windows and Mac devices; troubleshoot network and printing issues.
• Manage IT assets, activations, AD, and printer setup; document solutions and workarounds.
• Assist with security compliance, data management, and end-user training materials.
• Participate in strategic projects and mentor student workers as needed.

Skills

Windows OS

MacOS

Customer service

Active Directory

Jamf Pro

Project management

Education

Associate degree

Bachelor's degree

Tools

Jamf Pro

Active Directory

Job description

University System of New Hampshire's Keene campus seeks an IT Support Specialist to join the Client Services team in Enterprise Technology & Services. You will deploy, monitor, and maintain Windows and Mac devices, troubleshoot network and printing issues, manage IT assets, configure systems, and replace computers for faculty and staff.

You will deliver training and documentation, work on projects, communicate clearly with non-technical users, and assist with security, data management, and