Remote IT Support Technician I

UVM Health - UVM Medical Center; South Burlington (VT); On-site; USD 55,000 - 70,000; Full time

Job summary

UVM Health - UVM Medical Center seeks an IT Support Specialist to provide remote technical and general computer support to all users of the organization's systems. You will handle software/hardware support, understand applications, and troubleshoot across a range of desktop tools using remote tools.

Responsibilities include logging requests, escalating incidents, and coordinating with other IT staff. The role offers front-line support for a broad set of applications within a complex healthcare

Qualifications

• Associate's degree or equivalent certification
• 1 year IT support experience
• Healthcare IT support experience preferred

Responsibilities

• Provide remote technical and general computer support to all users.
• Perform software/hardware support and troubleshoot a wide range of issues.
• Log all support requests accurately and escalate incidents as needed.

Skills

IT support

Troubleshooting

Remote tools

Ticket logging

Education

Associate's degree or equivalent

Job description

UVM Health - UVM Medical Center seeks an IT Support Specialist to provide remote technical and general computer support to all users of the organization's systems. You will handle software/hardware support, understand applications, and troubleshoot across a range of desktop tools using remote tools.

Responsibilities include logging requests, escalating incidents, and coordinating with other IT staff. The role offers front-line support for a broad set of applications within a complex healthcare