Onsite IT Support Technician - Windows & Mac

Socket.dev

Milpitas (CA)

On-site

USD 34,000 - 40,000

Full time

8 days ago

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Benefits offered by this job

Medical/Dental/Vision Plans

FSA/HSA

401K Matching

Employee Housing Discounts

Education Reimbursements

Employee Referral Bonuses

Job summary

Lyon Living is seeking an IT Support Technician to provide on-site technical assistance for hardware and software issues across our offices. You will document end-user information, manage help desk tickets, and support PCs, voice, and data networks while delivering courteous, timely resolutions.

The role involves hands-on desktop fixes, basic system administration, password resets, on-call availability, and proactive problem solving in a collaborative environment that values service excellence.

Qualifications

2–3 years of experience with basic hardware including laptops, desktops and printers.
Experience troubleshooting software, hardware or a combination of both.
Proficient with Windows OS, Mac OS X, and Microsoft Office.
Experience with VoIP, basic networking, and end-user support.
Excellent written and verbal communication skills.

Responsibilities

Assist with internal moves including PCs, telephones, and printers for all offices.
Basic system administration tasks: create/modify user accounts, manage file permissions, assist with access issues.
Password resets and account unlocking; provide basic user account management support.
Document support requests and resolutions in the ticketing system; ensure proper categorization and timely resolution.
Provide onsite and remote support to end-users and respond to tickets promptly.
Escalate technical issues to IT Team Lead when appropriate.