Onsite IT Support Technician: Walk-In & End-User Expert

Socket.dev; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Socket.dev is hiring an Onsite IT Support Technician in New York, United States. You will provide hands-on support for end-user hardware, software, and connectivity, while delivering a professional and customer-focused service.

You will log and resolve incidents in ServiceNow, troubleshoot Windows and macOS, support printers and AV equipment, and perform basic hardware upgrades. Strong communication and onsite availability are required.

Qualifications

• 2-3 years of onsite IT support experience within the local country.
• Strong verbal and written communication in English.
• Ability to work onsite in a customer-facing role.

Responsibilities

• Provide onsite and walk-in technical support for end-user hardware, software, and connectivity issues.
• Create, update, manage, and resolve incidents and service requests in ServiceNow.
• Troubleshoot Windows and macOS operating systems and peripherals.
• Support printers, network devices, and meeting-room AV equipment.
• Perform basic hardware upgrades and repairs (RAM, SSD/HDD, keyboard) where needed.

Skills

End-user support

Windows/macOS troubleshooting

Printer/peripheral support

English communication

Tools

ServiceNow

Job description

Socket.dev is hiring an Onsite IT Support Technician in New York, United States. You will provide hands-on support for end-user hardware, software, and connectivity, while delivering a professional and customer-focused service.

You will log and resolve incidents in ServiceNow, troubleshoot Windows and macOS, support printers and AV equipment, and perform basic hardware upgrades. Strong communication and onsite availability are required.