Onsite IT Support Technician - UAS & AV (Contract)

RiseMe; Bingen (WA); On-site; USD 48,000 - 62,000; Full time

Job summary

Insitu is seeking a Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. You will provide end-user IT support, troubleshoot issues, and coordinate with senior staff to deliver timely solutions, including AV setup and onboarding IT training.

Strong customer service, communication, and a solid grasp of Windows OS, networks, and common software troubleshooting are required. The role emphasizes hands-on work on-site with a focus on reliable problem solving in a collaborative

Qualifications

• Associate degree in a relevant discipline and at least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills, with high attention to detail.
• Clear verbal and written communication, with strong interpersonal and collaborative abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability and willingness to quickly learn new technology and software.

Responsibilities

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts.
• Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Skills

Customer service

Communication

Time management

Troubleshooting

Team collaboration

Organizational skills

Adaptability

Education

Associate degree in a relevant discipline

Tools

Windows operating systems

Imaging/deployment tools

VPN technologies

Ticketing systems

Microsoft Office Suite

Job description

Insitu is seeking a Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. You will provide end-user IT support, troubleshoot issues, and coordinate with senior staff to deliver timely solutions, including AV setup and onboarding IT training.

Strong customer service, communication, and a solid grasp of Windows OS, networks, and common software troubleshooting are required. The role emphasizes hands-on work on-site with a focus on reliable problem solving in a collaborative