Onsite IT Support Technician Level 3 – Aviation UAS

Insitu; Bingen (WA); On-site; USD 73,354,000 - 100,862,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability programs

Paid and unpaid time away

Job summary

Insitu, a Boeing subsidiary, seeks a Support Technician to troubleshoot, service and repair computers, software and AV equipment, and provide IT support to customers on site and remotely in Bingen, WA.

You will document issues, maintain logs, and follow established guidelines while collaborating with a team to resolve requests promptly. An associate degree and 3 years of related experience are required for this full-time on-site role.

Qualifications

• Associate degree in a related discipline and 3 years of related experience.
• Proven experience with Insitu systems.

Responsibilities

• Initial system configuration of computers, peripheral equipment, and software
• Develops standard guidelines to be used for self-help and/or responding to customer requests
• Respond to tickets in accordance with established guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Elevates and coordinates out of scope technical issues
• Assesses needs and recommends hardware or software to meet end user needs
• Enters purchase requisitions as necessary

Skills

Customer service

Time management

Communication

Interpersonal skills

Reliable

Computers & networks

MS Office

Attention to detail

Teamwork

Learn new tech

Lifting 35 lbs

Education

Associate degree

Job description

Insitu, a Boeing subsidiary, seeks a Support Technician to troubleshoot, service and repair computers, software and AV equipment, and provide IT support to customers on site and remotely in Bingen, WA.

You will document issues, maintain logs, and follow established guidelines while collaborating with a team to resolve requests promptly. An associate degree and 3 years of related experience are required for this full-time on-site role.