IT Support Technician - Onsite - Contract

Insitu; Bingen (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Insitu, a leader in Uncrewed Aircraft Systems, seeks a Level 2 Support Technician for a 12‑month onsite contract in Bingen, WA. You will deliver end‑user IT support, troubleshoot hardware, software, and network issues, and coordinate complex problems with senior staff.

You will document resolutions, assist with AV setups, training, and workstation configurations while maintaining high customer service standards and effective communication with users and teams.

Qualifications

• Associate degree in a relevant field and 1 year of IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills with attention to detail.
• Clear verbal and written communication with interpersonal abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications.
• Ability and willingness to quickly learn new technology and software.

Responsibilities

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher-level support teams or subject matter experts.
• Document the resolution process for all help-desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Skills

Customer service

Troubleshooting

Communication

Documentation

Time management

Team collaboration

Education

Associate degree

Tools

Microsoft Office

Ticketing systems

Job description

Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12-month onsite contract in Bingen, WA. Join our mission to deliver world‑class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity. As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required.

What you’ll do:

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher‑level support teams or subject matter experts.
• Document the resolution process for all help‑desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Education & Experience:

• Associate degree in a relevant discipline and at least 1 year of professional IT experience.
• Strong customer service focus and reliable work‑ethic.
• Excellent organizational and time management skills, with high attention to detail.
• Clear verbal and written communication, with strong interpersonal and collaborative abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability and willingness to quickly learn new technology and software.

Preferred Education & Experience:

• Experience supporting Windows operating systems
• Experience with hardware thoroughgoing and imaging/deployment tools
• Knowledge of ticketing systems
• Experience supporting remote users and VPN technologies

In-Office Requirement Statement:

(On‑Site) This role requires hands‑on work on our products/collaboration with on‑site teams, and will need to work on‑site full‑time in Bingen, WA.

Physical Requirements:

Ability to lift 35 lbs.

Insitu, a Boeing Company, is an industry‑leading provider of delivering information for superior decision‑making. We provide solutions for collection, processing and understanding sensor data through creating and supporting unmanned air systems and software. By leveraging our more than 1 million operational flight hours, our customers are able to interpret their data and make critical decisions worldwide.